Last updated: 25 September 2026
These terms apply to every purchase made on saya.africa (the “website”). By placing an order you agree to them, so please read them carefully. If anything is unclear, contact us before you buy.
1. Who we are
This website is operated by:
- Company: Saya Africa (PTY) Ltd
- Registration number: 2023/613871/07
- VAT number: 4270310495
- Physical address: 213 Northway, Durban North, Durban, 4051, KwaZulu-Natal, South Africa
- Email: info@saya.africa
- Phone: 031 476 0220
- Office hours: Monday to Friday 9am to 5pm, Saturday 9am to 1pm
- Director: Rahul Raju
2. Our products
We sell Ayurvedic wellness and personal-care products, including Sayadex and Saya’s Hair Care. We describe and photograph our products as accurately as we can, but colours and packaging may differ slightly from what you see on screen.
Health notice: our products have not been evaluated by the South African Health Products Regulatory Authority (SAHPRA) for their quality, safety or intended use. They are not intended to diagnose, treat, cure or prevent any disease, and nothing on this website is medical advice. Individual results may vary. Read the label before use, do a small patch test on your skin first, and speak to a doctor or pharmacist before use if you are pregnant, breastfeeding, taking medication or have a medical condition. Keep out of reach of children. Stop using a product and seek medical advice if you experience any adverse reaction.
3. Prices and payment
- All prices are in South African Rand (ZAR) and include VAT at 15%.
- Delivery costs are shown at checkout before you pay. Orders of R500 or more qualify for free delivery within South Africa.
- Payments are processed securely by Yoco. We accept Visa, Mastercard and American Express credit and debit cards. Your card details are entered on Yoco’s secure payment page and are never seen or stored by us.
- We may change prices at any time, but changes never affect an order you have already paid for.
4. How your order becomes a contract
Placing an order is an offer to buy. The agreement between you and Saya Africa is concluded once your payment has been successfully processed and we send you an order confirmation email. We will not charge your card before then.
If a product is out of stock, or a price or description on the website is obviously wrong, we may cancel the order. If we do, we will tell you and refund you in full as soon as possible, and in any event within 30 days.
5. Delivery
We deliver to street addresses in South Africa with The Courier Guy. Dispatch times, delivery times and costs are explained in our Shipping & Delivery policy.
6. Your right to cancel, returns and refunds
You may cancel an online purchase within 7 days of receiving your goods, without giving a reason, as provided by section 44 of the Electronic Communications and Transactions Act. Defective products are covered by the 6-month warranty in section 56 of the Consumer Protection Act. How this works, including what we can and can’t accept back for health and hygiene reasons, is set out in our Returns & Refunds policy.
7. Your personal information
We collect and use your personal information only to process your order, deliver it, provide customer service and, if you agree, send you news and offers. We handle it in line with the Protection of Personal Information Act (POPIA) and our Privacy Policy, which you can open from the link at the bottom of every page. Your payment is processed by Yoco, and your delivery details are shared with The Courier Guy so that they can deliver your parcel.
8. Using this website
- All content on this website, including text, images, logos and product designs, belongs to Saya Africa (PTY) Ltd or is used with permission. You may not copy or reuse it for commercial purposes without our written consent.
- You must not misuse the website, for example by attempting to access it without authorisation or by placing fraudulent orders.
- We try to keep the website available and accurate, but we can’t guarantee that it will always be uninterrupted or free of errors.
9. Liability
To the extent permitted by law, Saya Africa is not liable for any indirect or consequential loss arising from your use of this website or our products. Nothing in these terms limits any right you have under the Consumer Protection Act or any other law that cannot be excluded.
10. Complaints
If you are unhappy with anything, please contact us first at info@saya.africa and we will do our best to resolve it quickly. If we can’t resolve it, you may refer the matter to the Consumer Goods and Services Ombud (www.cgso.org.za) or the National Consumer Commission (www.thencc.gov.za).
11. General
- These terms are governed by the laws of the Republic of South Africa.
- We may update these terms from time to time. The version on this page when you place your order is the one that applies to that order.
- If any part of these terms is found to be unenforceable, the rest remains in force.