Last updated: 25 September 2026
We want you to be happy with every Saya Africa product. If something isn’t right, here’s how we’ll put it right.
Changed your mind? You have 7 days
You may cancel your online order and return the products within 7 days of receiving them, without giving a reason. This is your cooling-off right under section 44 of the Electronic Communications and Transactions Act.
- For health and hygiene reasons, products must be returned unopened, unused and with their seals intact. Once a seal has been broken, we can’t accept the product back unless it is defective or not what you ordered.
- You pay the cost of sending the products back to us. We pay everything else.
- We refund the full price you paid for the products within 30 days of receiving your cancellation. We aim to do it within 10 working days of receiving the returned products.
Damaged, faulty or wrong items
If your order arrives damaged, if a product is defective or not as described, or if we sent the wrong item:
- Please email us within 48 hours of delivery with your order number and photos of the problem. This helps us claim from the courier, but it doesn’t take away your rights if you notice a fault later.
- Products have a 6-month warranty against defects under section 56 of the Consumer Protection Act. Within that time you may choose a replacement or a full refund.
- We cover the full cost of returning faulty or incorrect items, and we arrange the collection with our courier.
What we can’t accept back
- Products that have been opened or used, unless they are defective or not what you ordered.
- Products returned more than 7 days after delivery for a change of mind.
- Damage caused by misuse, or by not following the directions on the label.
How to return something
- Email info@saya.africa with your order number, the product(s) you are returning, the reason, and photos if the item is damaged or faulty.
- We reply within 2 working days with the return address and instructions (or book a courier collection for faulty or incorrect items).
- Pack the products securely. We recommend a trackable courier, because we can’t refund parcels that don’t reach us.
- Once we have received and checked the return, we email you to confirm your refund or replacement.
How refunds are paid
Refunds go back to the card you paid with, through Yoco. Once we have processed a refund, it can take 5–10 working days to appear on your statement, depending on your bank.
Bought from a Saya consultant?
This policy covers orders placed on saya.africa. If you bought from a Saya consultant or at a home demonstration, please contact your consultant or email info@saya.africa. For purchases resulting from direct marketing, the Consumer Protection Act gives you the right to cancel in writing within 5 business days.
Questions
Email info@saya.africa or call 031 476 0220 (Monday to Friday 9am to 5pm, Saturday 9am to 1pm).